Returns & Exchanges
At Dr Frank's Weight Loss Clinic, we want you to feel confident in your new silhouette, which is why we offer a 30-day return policy on all unworn apparel with original tags attached. If your transformation requires a different size or style, our streamlined exchange process ensures you maintain your momentum without delay.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your unworn garments in their original packaging, ensuring all medical-grade compression tags and hygiene seals remain intact.
Affix the Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our clinic staff inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing